Mea4 Terms and Conditions – Complete User Guide to the Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and mea4 ("Platform", "we", "company"). By accessing, registering, or using any part of the mea4 platform — whether through the mea4.app website, the iOS or Android mobile app, or any other official channel — you acknowledge that you have read, understood, and agree to be fully bound by these Terms.

If you do not agree with any part of these Terms, you are not permitted to use the mea4 platform. Continued use following any changes to these Terms constitutes acceptance of the latest updated version.

To register and use the mea4 platform, you must meet all of the following requirements without exception:

• Minimum Age: You must be at least 18 years of age. mea4 takes underage protection seriously and will terminate any account found to belong to a minor, including forfeiting any existing balance.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any legal restrictions that prohibit use of this platform.
• One Account Only: Each individual is only permitted to hold one active account. Registering multiple accounts using the same name, identity, IP address, or device is prohibited.
• Accurate Information: All information provided during registration must be true, accurate, and up to date. Accounts registered using false information or another person's identity will be terminated.
• KYC Verification: mea4 reserves the right to request identity verification documents at any time. This KYC process is essential to ensure the security of your account and to meet our compliance requirements.

Mea4 reserves the right to decline any registration application from any individual without providing a reason, particularly where there are indications that the eligibility requirements have not been met.

Your mea4 account is for your personal use only. You are solely responsible for all activities that occur under your account, including any transactions, wagering, or changes to account information.

• Password: Choose a strong and unique password. Do not share your password with anyone, including family members. mea4 will never ask for your password via email, SMS, or live chat.
• Two-Factor Authentication (2FA): We strongly recommend enabling 2FA on your account. This additional security feature protects your account from unauthorized access.
• Immediate Reporting: If you suspect your account has been accessed without authorization or your password has been compromised, contact mea4 support immediately.
• Log Out: Always log out of your account, especially when using a shared device or public Wi-Fi network.

Mea4 shall not be liable for any losses arising from your failure to keep your account login credentials secure.

Mea4 supports a variety of payment methods suited for users in Malaysia, including FPX, local bank transfers, Touch 'n Go eWallet, and GrabPay. All transactions are processed through secure, encrypted payment channels.

• Deposit Limit: Minimum and maximum deposit limits are set for each payment method and may vary based on your account tier and KYC verification status.
• Withdrawal: Withdrawal requests are processed within the specified timeframe. First-time withdrawals and withdrawals exceeding a certain amount may require additional identity verification.
• Withdrawal Method: Funds may only be withdrawn to the same account and method used for the deposit, except in specific circumstances approved by our finance team.
• Financial Responsibility: You are responsible for ensuring that the bank account information provided is accurate. mea4 is not liable for any delays or failures caused by incorrect information.
• Inactive Funds: Accounts that remain inactive for a specified period may be subject to administrative fees, which will be communicated to you in advance via email.

Mea4 offers a wide range of bonuses and promotions to our members, including welcome bonuses, reload bonuses, cashback, and VIP programme rewards. All bonuses are subject to the specific terms stated on their respective promotions page.

• Wagering Requirements: Each bonus carries a wagering (rollover) requirement that must be met before bonus funds can be converted into withdrawable cash. These wagering requirements are clearly stated on each offer.
• Validity Period: Bonuses have an expiry date. Unused bonuses that are not redeemed within the specified period will be automatically forfeited without compensation.
• One Bonus at a Time: In general, only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Bonus Abuse Prohibition: Any attempt to abuse the mea4 bonus system, including registering multiple accounts to claim bonuses repeatedly, is strictly prohibited.
• VIP Program: mea4 VIP program members enjoy exclusive benefits based on their membership tier. mea4 reserves the right to modify the VIP program structure with advance notice to affected members.

Mea4 reserves the right to void any bonus and reclaim associated wins if there is evidence of abuse or fraud in the use of promotions.

All games available on the mea4 platform — including slots, Live Casino, Sports Betting, fish shooting, and number games — are operated in accordance with the game rules set by their respective game providers and international industry standards.

• Final Decision: All game outcomes recorded by the mea4 system are final. In the event of a technical dispute, mea4 server logs will be used as the primary reference.
• Technical Failure: In the event of a technical disruption or connection failure during an active gaming session, mea4 will endeavour to resolve the issue based on the last valid transaction record.
• Betting Limit: Minimum and maximum betting limits for each game are displayed within the game interface. These limits are subject to change and depend on your account tier.
• Sports Betting: Sports betting odds are subject to change until the match closing date. mea4 reserves the right to cancel or adjust bets under exceptional circumstances such as match schedule changes or inaccurate information.
• Certified RNG: All slot games and number-based games use a Random Number Generator (RNG) that has been certified by an independent body to ensure fair game outcomes.

Mea4 takes a firm stance against conduct that could compromise the integrity of the platform and the experience of other users. The following are strictly prohibited:

• Fraud & Manipulation: Any attempt to cheat, manipulate, or exploit vulnerabilities in the system, games, or betting odds.
• Money Laundering: Using the mea4 platform for money laundering or any other illegal financial activity is strictly prohibited and will be reported to the relevant authorities.
• Multiple Accounts: Registering or operating more than one mea4 account, whether directly or through a third party.
• Use of Unauthorised Software: Using bots, automated scripts, artificial intelligence software, or any tool that provides an unfair advantage in games or betting.
• Information Collection: Unlawfully collecting, extracting, or copying content from the mea4 platform for commercial or other purposes.
• Hacking Attempts: Any attempt to hack, breach, or disrupt the mea4 systems, servers, or databases.

Violation of any of the above prohibitions may result in immediate account termination, forfeiture of all balances and bonuses, and/or appropriate legal action.

Mea4 takes our responsibility to protect your personal data seriously. The collection, use, and storage of your personal information is governed by our separate Privacy Policy, which forms part of these Terms.

By using the mea4 platform, you agree that we may collect and process your personal information — including your name, identification number, financial information, and usage data — for the purposes of platform operations, legal compliance, and service improvement. All data is stored with strong encryption and will not be sold to third parties without your consent, except as required by law.

Mea4 reserves the right to suspend or terminate any user account, with or without prior notice, for reasons including but not limited to:

• Violation of any section of these Terms and Conditions
• Suspected fraudulent activity or money laundering
• Failure to complete the KYC verification process within the specified timeframe
• Requests from regulatory authorities or law enforcement
• Internal mea4 business decisions for operational reasons

Users may also request to close their own account at any time by contacting mea4 support. In cases of user-requested closure, any valid real money balance will be processed for withdrawal once all compliance requirements are met.

The mea4 platform is provided "as is" and we strive to ensure continuous and reliable service. However, we cannot guarantee that the platform will always be free from interruptions, errors, or technical disruptions.

To the extent permitted by applicable law, mea4 shall not be liable for any indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to loss of profits, data, or business opportunities. mea4's maximum liability to you under any circumstances shall not exceed the amount you deposited in the thirty (30) days prior to the event giving rise to the claim.

Mea4 reserves the right to modify, update, or replace any part of these Terms at any time. For material changes, we will notify users via their registered email or in-platform notification at least seven (7) days before the changes take effect.

It is your responsibility to review these Terms from time to time. The "Last Updated" date at the top of this document indicates when these Terms were last modified. Continued use of the mea4 platform after any changes take effect constitutes acceptance of the updated Terms.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or any aspect of the mea4 platform, our team is ready to assist you.

• Live Chat: Available 24/7 via the mea4 app or mea4.app website — the fastest way to get an immediate response.
• Email: [email protected] — for more detailed enquiries or supporting documents.
• FAQ: Please visit the page FAQ our FAQ for answers to the most frequently asked questions.

We aim to respond to all inquiries within 24 hours on business days. For urgent account security issues, please use live chat for immediate assistance.